Terms of Service for DIYCrafted

Last Updated: March 1, 2025

1. Accepting These Terms of Service

By accessing www.diycrafted.com (“Site”), you agree to these legally binding terms between you and Game Creation (HK) Company Limited (“We”, “Us”), registered at Kowloon Hung Hom Kaiser Estate Phase III, 9-11A Hok Yuen Street, Hong Kong.

2. Who Can Use Our Services

2.1 Minimum Age Requirement

You must be:

  • At least 18 years old, or

  • 13–17 years old with parental or legal guardian consent.

2.2 Global Accessibility

We ship worldwide. However, you are responsible for:

  • Verifying local import regulations regarding craft materials.

  • Understanding customs procedures applicable to your country.

3. Our Handmade Promise

3.1 Nature Collage Kits

  • Our kits include 100% natural materials (e.g., leaves, dried flowers, shells).

  • Seasonal variations in color, texture, or inclusions are inherent and not considered defects.

  • Safety Notice: Not suitable for children under 12 years old (choking hazard).

3.2 Material Testing

  • Always conduct a patch test before allowing full skin contact with natural or chemical materials (allergy disclaimer).

4. Order Processing Details

4.1 Pricing Transparency

  • We strive for transparency in pricing.

  • Tariffs, customs duties, and taxes may apply depending on the destination country. Please review our [Shipping Policy] for details.

4.2 Shipping Protocol

  • Orders ship within 1–3 business days via certified carriers (DHL/FedEx).

  • Delivery window: 5–15 business days (customs clearance may add 3–5 days).

  • Risk of loss transfers to you once the package is handed over to the carrier. Tracking information is provided upon shipment.

5. Customer-Centric Returns

5.1 30-Day Satisfaction Guarantee

  • Return unopened kits within 30 days of delivery for a full refund (minus shipping).

  • Report manufacturing defects within 7 days of delivery by submitting photos to support@diycrafted.com for a full refund or replacement.

5.2 Non-Returnable Items

We do not accept returns for:

  • Digital downloads (patterns, tutorials)

  • Customized products (e.g., engraved tools, monogrammed kits)

  • Used or assembled items

For detailed procedures, please visit our [Returns FAQ].

6. Intellectual Property Guidelines

6.1 You May

  • Use DIYCrafted patterns and tutorials for personal, non-commercial projects.

  • Share finished creations on social media with appropriate credit (@DIYCrafted).

6.2 Strictly Prohibited

  • Reselling, modifying, or commercially using our designs, patterns, or tutorials without express written consent.

  • Reproducing or redistributing our website content without authorization.

DIYCrafted retains all rights, title, and interest in its website content, product designs, tutorials, and branding. Unauthorized use may result in legal action.

7. Our Mutual Protections

7.1 Natural Material Disclaimer

  • Digital screen colors may differ from physical material colors.

  • Free sample swatches are available upon request to assist in material selection.

7.2 Limitation of Liability

  • To the fullest extent permitted by applicable law, DIYCrafted disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

  • Our maximum liability is limited to the total amount you paid for your order.

7.3 Force Majeure

DIYCrafted is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to:

  • Acts of God

  • Natural disasters

  • Pandemics

  • Labor disputes

  • Government actions

8. Fair Dispute Resolution

8.1 Domestic Customers (U.S.)

  • Step 1: Email support@diycrafted.com within 30 days of the issue.

  • Step 2: If unresolved, disputes may be escalated to California small claims court.

8.2 International Customers

  • For non-U.S. residents, disputes shall be resolved under the laws of Hong Kong, unless otherwise required by local law.

9. Evolving With Our Community

  • We may update these Terms from time to time.

  • Material changes will be emailed to subscribers 30 days prior to becoming effective.

  • Continued use of the Site after updates constitutes acceptance of the revised Terms.

10. Stay Connected

DIYCrafted
📧 Email: support@diycrafted.com
🕒 Office Hours: Monday–Friday 9AM–5PM PST