Refund and Returns Policy for DIYCrafted
(Last Updated: March 1, 2025)
Our Refund and Returns Policy Promise
This Refund and Returns Policy reflects our commitment to ethical craftsmanship. Every DIYCrafted kit undergoes triple quality checks, though natural materials may vary – these organic imperfections become your artwork’s fingerprint. Need help troubleshooting? Watch our material care video guide.
Key Elements of Our Refund Policy
Under this Returns Policy:
➤ 100% refunds for unopened kits (minus shipping) within 30 days
➤ Instant component replacements for verified defects
➤ Eco-friendly store credit options instead of physical returns
Sustainable Solutions Over Returns
Help us protect our planet:
➤ Damaged items? Email photos/video to support@diycrafted.com – keep the materials and receive store credit
➤ Changed your mind? Convert 50% of your payment into DIYCrafted Credit for future projects
➤ Need guidance? Visit our FAQ section for common troubleshooting tips
Refund and Returns Policy Exceptions
Per this policy, we cannot accept:
☒ Opened natural material packets (dried botanicals/crystals/shells)
☒ Activated chemical compounds (resins/pigments)
☒ Digital downloads & personalized items
☒ Clearance items marked “Final Craft”
Damage Claims Protocol
- Email support@diycrafted.com within 48 hours of delivery
- Include:
✦ Order number
✦ Photos of damaged packaging
✦ Continuous unboxing video (no cuts) - Choose: Replacement parts or full refund
Nature’s Imperfections Policy
This Refund and Returns Policy honors material authenticity:
➤ Color variations due to seasonal harvesting
➤ Natural inclusions in crystals/shells
➤ Texture changes from humidity exposure
These characteristics enhance your craft’s uniqueness and don’t qualify for returns.
Crafters’ Responsibilities
Protect your materials:
➤ Store all botanicals in cool/dry conditions
➤ Test pigments on included practice paper first
➤ Keep original packaging until project completion
Outcome Disclaimer
While we provide premium materials and step-by-step tutorials, final artistic results depend on individual technique. We can’t guarantee specific crafting outcomes.
Contact Our Craft Crew
✉️ support@diycrafted.com
🕒 Mon-Fri 9AM-5PM PST
⏳ 24hr response time (48hrs weekends)
Return address provided only upon request after claim approval