Art Therapy Kits FAQ | DIYCrafted Answers
Last Updated: March 1, 2025
🛍 Art Therapy Kits FAQ: Ordering & Payments
Q1: What payment methods do you accept?
We proudly accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. Every transaction is SSL-encrypted and processed in USD through PCI-compliant gateways for maximum security.
Q2: Can I modify my order after checkout?
We completely understand creative minds might change! Email us at support@diycrafted.com within 2 hours of ordering. While we’ll do our best to accommodate changes, modifications can’t be guaranteed once your order enters “Processing” status.
🌍 Art Therapy Kits FAQ: Global Shipping
Q3: What’s your delivery timeline?
All orders ship via express air freight within 1 business day (Mon-Fri). Typical delivery takes 5-15 business days to most countries. Factors that may affect delivery:
→ Customs clearance in your country (we handle all paperwork!)
→ Local postal service efficiency
→ Weather/natural disasters (we’ll notify you proactively)
Q4: Are customs fees included?
Yes, absolutely! Our “No Surprise Fees” guarantee means:
✓ All import duties & taxes prepaid
✓ Zero customs clearance fees
✓ VAT/GST compliance in 150+ countries
You’ll never pay extra when receiving your package.
Q5: How do I track my DIY supplies?
Track your creative journey in three ways:
- Click the tracking link in your shipping confirmation email
- Use 17Track for multi-language global updates
- Contact your local post office with the tracking number
🔄 Art Therapy Kits FAQ: Returns & Sustainability
Q6: What if I need to return items?
We offer eco-friendly solutions under our Earth-Conscious Returns Policy:
• Unopened kits: 100% refund (minus shipping) within 30 days
• Damaged items: Keep them + get store credit (email photos within 48hrs)
• Changed your mind? Convert 50% payment to DIYCrafted Credit
Q7: Why can’t I return opened natural materials?
Nature’s imperfections make each craft unique! Our policy honors:
→ Color variations from seasonal harvesting
→ Natural crystal/shell inclusions
→ Texture changes due to humidity
These organic characteristics become your artwork’s fingerprint!
🎨 Art Therapy Kits FAQ: Creative Support
Q8: Where can I get project help?
Join our crafting community through:
• 24/7 Video Library: tutorials on YouTube
• Newer Guides: PDF downloads with every order
• Our Portfolio: Free inspirations on portfolio
🏢 Art Therapy Kits FAQ: Business Solutions
Q9: Do you offer wholesale pricing?
Absolutely! Email support@diycrafted.com for:
→ Bulk discounts (50+ units)
→ Corporate team-building packages
→ Educational institution partnerships
Q10: Can I create branded craft kits?
Our design team specializes in:
✓ Wedding/event favor customization
✓ Retail-exclusive collections
✓ Seasonal corporate gifts
✓ School curriculum-aligned kits
🔒 Art Therapy Kits FAQ: Privacy & Security
Q11: How do you protect my data?
Your trust is sacred. We:
→ Use bank-grade SSL encryption
→ Never store raw payment data
→ Conduct quarterly security audits
→ Comply with GDPR & CCPA regulations
Q12: Can children use your services?
While we love inspiring young creators:
• Users must be 18+ or 13-17 with parental consent
• Natural material kits contain small parts (not for under 12s)
• Parents can request data deletion for minors via email
🌱 Art Therapy Kits FAQ: Material Care
Q13: How should I store natural materials?
Preserve nature’s beauty with these tips:
→ Keep botanicals in airtight containers
→ Store crystals/shells away from direct sunlight
→ Use included silica packets in humid climates
Q14: What if my pigments/resins behave unexpectedly?
All chemical components are pre-tested, but creative chemistry varies! Always:
✓ Test on included practice paper first
✓ Follow safety guidelines in tutorials
✓ Email us for free replacement if reactions occur
🚚 Art Therapy Kits FAQ: Delivery Issues
Q15: My tracking shows “Delivered” but I don’t see it
Don’t worry! 92% of these cases resolve within 24hrs:
- Check with neighbors/security desk
- Visit local post office with tracking#
- Email us for carrier investigation
We’ll replace lost items after 7 business days if unresolved.
Q16: What if my package arrives damaged?
Email photos/video to support@diycrafted.com within 48 hours:
→ Keep all materials (no returns needed!)
→ Choose replacement parts or store credit
→ Receive free expedited shipping on replacements
Need More Art Therapy Kits FAQ Help?
Email our Craft Crew: support@diycrafted.com
Mon-Fri 9AM-5PM PST • 24hr response time
